Community Insight provides tailored research, training and consultancy into homelessness and social inclusion. We specialise in accessibility, quality of services and user involvement.

We work for local government departments, housing associations, statutory bodies, voluntary organisations and market research organisations.

These are totally flexible, to suit your needs and budget; from complete project design and management to any individual aspect, or a combination – including appointing researchers, recruiting, mystery shopping, workshops and focus groups, reporting, feedback events and training.

Community Insight is run by experts in social inclusion: people who, as homeless people, have themselves experienced social exclusion. Working with our clients, we design research projects to ensure that the authentic voices of service users are heard.

Our aim is to improve services to vulnerable people.

• Full service audit and recommendations
• Regular reviews of service providers
• Quality assessments against Quality Assurance Framework
• Service user consultation workshops
• Reporting events for staff and users
• Participation training for staff and users
• Research customised to your requirements