Testimonials

B.HUG offers high quality services and we are happy to receive feedback from our customers. This allows us to continually improve our service delivery to ensure that we provide a service that is successful not only for customers and partners but also for service users.

"B.HUG bring something unique to satisfaction surveys through involving people who have had real experience of homelessness. They offer well researched services, such as mystery shopping, bringing a different dimension to the work and at the same time build capacity in people. Their professional approach is impressive."
Chris Kilbane - Individual Support Director, Places for People
 
Supporting People - supporting independence "The Service User Training was an innovative initiative and well received by service users - the legacy that it has left is a group of peer consultants who we can call upon to take part in tendering , consultation and contract monitoring activities"
Nick Davies – Supporting People Team Manager, London Borough of Harrow
The Royal Borough Of Kensington And Chelsea "The Supporting People Service User Training gives service users a great opportunity not only to gain experiences in consulting and interviewing skills but also to gain accredited units towards their study in Community Research subjects. For the Council, it gives the opportunity to receive feedback from our service users through focus groups about the services we commission and the strategy/plan we develop. This has certainly created an environment where there are fewer barriers to giving feedback, and service users have contributed towards implementing service improvements and plans."
Hideo Ikehara - Supporting People Joint Commissioning Manager, London Borough of Kensington & Chelsea
 
"B.HUG is an important partner in service user involvement within the Social Care and Homelessness field in Brent and we will be looking to working with them in future."
Helen Duckworth – Supported Housing Policy Manager
"B.HUG's Mystery Shopping was a ground-breaking exercise. It has huge potential for helping housing service providers around the country to improve services. Only by conducting a 'warts and all' audit will the real problems be unearthed. The recruitment of service users as the mystery shoppers is central to this process - and central to identifying improvements and solutions, as we have shown.quot;
Tim Gray, former West London Homelessness Co-ordinator
  "On 6th July I attended the opening of BHUG (Brent Housing User Group) in St Thomas’s Road, Harlesden. BHUG gives advice to homeless people and the new centre provides computer facilities to enable people to learn computer skills and to write up their CV’s. And to give people the confidence to apply for a job. The centre was opened by Dawn Butler MP who, in her speech said at one time she thought she was opening Big Hug, as to her that is the type of support BHUG gives.. "
Cllr Janice Long on 8 July 2007