User Involvement
B.HUG works to encourage and support service users to influence design of policies and delivery of services from frontline providers to policy makers in government.
Involve U Project
An exciting project commissioned by Brent Supporting People and Hammersmith & Fulham Supporting People and Brent DAAT to coordinate service user involvement. The project that has started in June 08 has successfuly achieved the following aims:
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Training 17 Service Users from H&F and Brent in peer consultancy skills (accredited)
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Produced user-led newsletters (Spring 09 and Summer 09 editions)
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Engaged with over 350 service users from H&F and Brent
- Set up 3 user groups
- B.Heard (Supporting People Brent)
- SPIN - Supporting People in Numbers (Supporting People H&F)
- B3 (Drug and Alcohol Action Team)
B.Heard Newsletter Summer 2009, Issue No 2
B.Heard Newsletter Spring 2009, Issue No 1
SPIN Newsletter Spring 2009, Issue No 1
If you would like more information please contact anita@brenthomeless.com
Training:
BHUG has designed a tailor-made and accredited 3 month course for service users in the following areas:
- 1:1 interviews
- Focus Group facilitating
- Peer Research techniques
- Chairing meetings
- Questionnaire design
- Qualitative and quantative research
- Feedback Skills
B.HUG Speak outs: B.HUG hold regular speak outs events that create a space where homeless talk directly to the people and agencies that make decisions that affect their lives; a space where agencies can hear directly from homeless people about their needs, their views on current services and how they might be improved.
Brent Homelessness Charter:
B.HUG has developed a Brent Homelessness Charter in January 05. The charter is a promise by homelessness service providers to fully involve service users in the design and delivery of services. The first review of the charter took place December 07. Please go to Homelessness Charter to see a copy of the charter.
B.HUG campaign on behalf of homeless people.
Please see our empty homes campaign
B.HUG creates an environment where homeless people can help themselves.
B.HUG operates as a user group, where the majority of its management have personal experience of homelessness. B.HUG encourages homeless people to input into B.HUG strategic plans by inviting them to take part in its management / consultation meetings.